Customer Service

What are the advantages to paying my bill on-line?

* It's Convenient
* It's Simple
* It's Available 24 hours a day, 7 days a week

Are there any restrictions to the amount I can pay on-line?

You have the ability to pay up to the total balance on your account.
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What if I am past due on my payment and need assistance?

We understand that difficult times can make paying your bills harder.  We would like to help.  In order to help with your specific situation, we need to speak with you.  Please call us at 1-800-877-8194.
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What if I need assistance or have questions, who can I contact?

E-mail us at Kay credit customer service or call 1-800-877-3616. Our Credit Customer Service Department's hours are:
Monday-Friday 8:30 AM - 12:00 PM Eastern Time
Saturday 11:30 AM - 8:00 PM Eastern Time
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When will my on-line payment be posted to my account?

Payment will be posted to your account on the same day it is received.
Any payment received after 11:00 PM (Eastern Time) will be posted the following day.
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What happens if I make my payment on the weekend or on a Holiday?

Payment will be posted to your account on the same day it is received.
Any payment received after 11:00 PM (Eastern Time) will be posted the following day.
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Can I date my payment for a future date?

Currently, we are unable to accept payments dated in the future. Payments are for the date the payment is submitted, unless received after 11:00 PM (Eastern Time).
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How long does it take from the time I make a payment until the funds are debited from my checking account?

We process payments daily, but we cannot determine the exact timing of the actual withdrawal.
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Do I have to enter my payment information every time I make a payment?

Yes, it is for your security that we do not store your checking account information.
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What is a pending transaction?

A pending transaction is one that has yet to go through our daily system processing. Once this processing is complete, the transaction will be updated on your account.
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If I want to mail a payment , what address should I send it to?

Kay Jewelers
PO Box 740425
Cincinnati, OH 45274-0425
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How do I change my Personal Account Information (i.e. address, phone number, e-mail address)?

To change your Registration address, phone number, or email, go to the Personal Information link under My Account.  To change your Credit Account address or phone number, go to the Credit Account link under My Credit Account and select Update Credit Account Profile.
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I forgot my password or user ID; can I get them e-mailed to me?

Visit our password reminder page and a new password will be delivered to your e-mail address. Please remember to enter the e-mail used when you registered. Please note that you will be required to change your password after you first login.
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Can I change my password or user ID?

After you login, Visit our registration page and you can modify your e-mail address and your password.
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I've opened another Kay Jewelers account, how do I access this account when I login?

You can easily add additional accounts to your online profile by visiting the register credit account page.
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What is Registering a Credit Account?

Registering a Credit Account allows you to access an account each time you visit kay.com. Once an account is Registered, you will see it listed under your List of Credit Accounts.
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What is Unregistering a Credit Account?

Unregistering a Credit Account allows you to remove an account you have previously Registered. Once an account is Unregistered, you will no longer see the account under your List of Credit Accounts.
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Can I receive a copy of my Kay Jewelers Credit Card Agreement?

A copy of the current Kay Jewelers Credit Card Agreement may be obtained at the following link.
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How Can I get a copy of the Kay Jewelers Credit Card Agreement specific to my account?

A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link.
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